Question 1

How Do I Get a Quote?

Accepted Answer

Getting a quote is easy! Feel free to give us a call us. Our office is open Monday through Saturday from 9 AM to 5 PM. If you reach us after hours, leave a voicemail, and we’ll get back to you the next business day. You can also request a quote directly through our website at your convenience.

Question 2

Is a Deposit Required When Booking a Cleaning Service with Imperial Cleaning?

Accepted Answer

Yes, we require a deposit of 50% of the total cleaning service cost at the time of booking. This secures your appointment and ensures our team is ready to deliver top-quality service. The remaining balance is due upon completion of the service.

Question 3

What Is Your Satisfaction Guarantee If I’m Not Happy With My Cleaning Service?

Accepted Answer

Your satisfaction is our highest priority. If you’re not completely satisfied with your cleaning, simply let us know within 24 hours, and we will address the issue promptly. We’re committed to delivering excellence every time to ensure your space feels spotless, refreshed, and exactly as you envisioned.

Question 4

How Do You Ensure the Safety and Trustworthiness of Your Cleaning Staff?

Accepted Answer

At Imperial Cleaning, we prioritize your safety and peace of mind. All of our employees are carefully vetted and undergo comprehensive background checks before joining our team. We never hire contractors; every cleaner is a trusted member of our staff. Additionally, our team is fully insured and bonded, so you can feel confident in the professionalism and reliability of those caring for your space.

Question 5

What Areas Do You Currently Service, and Are There Any Travel Fees?

Accepted Answer

We proudly serve the Athens, GA area and its surrounding affluent communities. We do not charge travel fees within our standard service area, ensuring that your experience with us is seamless and hassle-free.

Question 6

Do I Need to Be Home During the Cleaning, or Can I Provide Access in Advance?

Accepted Answer

You don’t need to be home during the cleaning. Many of our clients choose to provide secure access in advance, allowing our team to take care of everything while you’re away. Just let us know your preference, and we’ll accommodate accordingly.